{"id":76,"date":"2020-03-13T07:30:52","date_gmt":"2020-03-13T07:30:52","guid":{"rendered":"https:\/\/vitgrand.hk\/en\/?page_id=76"},"modified":"2020-03-13T07:44:42","modified_gmt":"2020-03-13T07:44:42","slug":"possibilities-of-virtual-pbx","status":"publish","type":"page","link":"https:\/\/vitgrand.hk\/en\/possibilities-of-virtual-pbx\/","title":{"rendered":"Possibilities of virtual PBX"},"content":{"rendered":"\n

We are constantly improving technology and comprehensively approach the development of IP-telephony for internal and external communications. Thanks to cloud solutions, you can maintain the quality of your business communications anywhere in the world and what is very important without additional cost for equipment and communications.<\/p>\n\n\n\n

VitGrand<\/a>\u2019s virtual PBX \u2013 this is more than 200 functions for sales organization and services, as well as a flexible combination of tools to meet the needs of your company. The whole business in one interface.<\/p>\n\n\n\n

For the working with costumers<\/strong><\/h4>\n\n\n\n

Connection<\/h3>\n\n\n\n

Multichannel numbers<\/h5>\n\n\n\n

Connect any number in any city in any\ncountry and receive up to 100 simultaneous calls.<\/p>\n\n\n\n

Unified numbers 8-800<\/h5>\n\n\n\n

Work with your customers all over the\nworld. The call for your customer will be always free of charge.<\/p>\n\n\n\n

Premium phone numbers<\/h5>\n\n\n\n

Stand out from the competition.<\/p>\n\n\n\n

Short phone numbers<\/h5>\n\n\n\n

Create the easiest communication channel\nfor the customer.<\/p>\n\n\n\n

Call from the website (widget)<\/h5>\n\n\n\n
Use all the\npossibilities of communication with the customer – through the website or by\nthe call back ordering.<\/h5>\n\n\n\n

Connection of\nnumbers of any operators<\/p>\n\n\n\n

Do not lose\ncalls from old customers.<\/h5>\n\n\n\n

SMS\ndistributions, faxes<\/p>\n\n\n\n

Send faxes and notifications to inform your\ncustomers. Reach the right audience in a minutes.<\/p>\n\n\n\n

Virtual fax<\/h5>\n\n\n\n

Virtual fax is more comfortable than usual one. It does\u2019t require to purchase consumables and does\u2019t take a space.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
Call handling<\/h5>\n\n\n\n
Voice menu (IVR)<\/h5>\n\n\n\n
Make a easy\nnavigation for the customers and direct their calls according to their needs\nusing automatic forwarding to the groups of responsible employees.<\/h5>\n\n\n\n

Call\nDistribution Algorithms<\/p>\n\n\n\n

Set the right priorities for handling\ncalls using call distribution between free employees or according to their\nqualifications. Improve the quality of service by redirecting a customer\u2019s call\nto an \u201cacquaintance\u201d employee with whom the customer has not talked for a long\ntime.<\/p>\n\n\n\n

An automatic call back when you have\nmissed call<\/h5>\n\n\n\n

Don’t miss neither one client and come\nback with an answering, showing them the highest quality of service.<\/p>\n\n\n\n

Autoinformer<\/strong> about the time until the operator answers<\/p>\n\n\n\n

Create special conditions for the\ncustomers in a rush hour. Autoinformer<\/strong>\nby itself will inform the customer all necessary information. Customers are\nready to wait longer on the line if they know how long they have to wait.<\/p>\n\n\n\n

Outgoing auto dialing <\/h5>\n\n\n\n

Spend less resources informing your\ncustomers about special offers.<\/p>\n\n\n\n

Voice mail<\/p>\n\n\n\n

Voice mail \u2014 it\u2019s an opportunity for your customers to leave a message if no one of employees cannot answer the call. Recorded message will be sent by e-mail and can be immediately listened to by the recipient.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Work with contacts<\/h3>\n\n\n\n

Counterparties\nAddress Book<\/p>\n\n\n\n

Create one source for your contacts in\nCRM or GMAIL. Open quick access to the desired contact of the customer or\nsupplier for each employee and exchange contacts. Communication with the\ncounterparty will become more flexible and you can always identify the client\nin the call history.<\/p>\n\n\n\n

Yellow pages<\/h5>\n\n\n\n
Set an address\nbook with contacts of big and well-known customers. When they contact you, you\nwill immediately understand who is calling you and with whom you are talking.<\/h5>\n\n\n\n
Use Caller ID<\/h5>\n\n\n\n
Any employee\nreceiving a call from customer always will recognize him and will have\npossibility to greet him by name <\/h5>\n\n\n\n

Conferences<\/p>\n\n\n\n

Create group\ncalls and schedule meetings in virtual meeting rooms for teamwork with key\nclients. Thanks to 24\/7 access, you can solve urgent issues wherever you are.<\/h5>\n\n\n\n
Click to call<\/h5>\n\n\n\n

Use web browser plugin to make calls in one\nclick direct from website through virtual PBX. <\/p>\n\n\n\n

Call management<\/p>\n\n\n\n

Individual Forwarding Rules<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Always stay in touch with customer even\nif you are not in the office. Provide personalized service to key customers,\nredirecting their calls to desired managers and without the participation of\nthe voice menu.<\/p>\n\n\n\n

Contact center<\/h5>\n\n\n\n
Manage call\nprocessing in real time. Track incoming calls, queues and prompt with suggetion\nthe operators to improve the quality of their work. Listen or redirect calls to\nthe right person during a call.<\/h5>\n\n\n\n
 <\/h5>\n\n\n\n
Black and white lists<\/h5>\n\n\n\n
Save time –\nseparate business from spam. Or add only key customers to the trusted phone\nnumbers list.<\/h5>\n\n\n\n
 <\/h5>\n\n\n\n
Widgets<\/h5>\n\n\n\n

Create an individual control panel to\nevaluate performance indicators by the quality or quantity of calls, as well\nyou can evaluate the work dynamics of the advertising channels depending on\nincoming calls.<\/p>\n\n\n\n

Analytics <\/h5>\n\n\n\n

Find new growth points with the help of\nspecial reports \u201cSales\u201d and \u201cService\u201d, which will help reduce the number of\nmissed calls and increase customer loyalty, as well as provide the necessary\nrecommendations.<\/p>\n\n\n\n

Call Recording<\/h5>\n\n\n\n

Train and control employees from any device,\nthanks to flexible recording rules and high-quality sound.<\/p>\n\n\n\n

Auto blocking\nof incoming calls<\/p>\n\n\n\n

Focus on the right customers by\ninstalling an intelligent system to protect against phone flooding and\nproblematic calls.<\/p>\n\n\n\n

Call tracking<\/h5>\n\n\n\n

Evaluate the effectiveness of\nadvertising and its conversion to calls. Invest in those channels and ads that\nbring maximum profit.<\/p>\n\n\n\n

Desktop<\/p>\n\n\n\n

Headset support<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Increase your productivity of work with\ncustomer by connecting a headset. You and your employees will be able to enter\ndata, send a quotation directly during a conversation with a client.<\/p>\n\n\n\n

SIP-phones<\/h5>\n\n\n\n
Ensure\nreliability in working with the client by connecting high-quality SIP-phones\nfor receiving and making calls<\/h5>\n\n\n\n
 <\/h5>\n\n\n\n
Monitoring of key indicators<\/h5>\n\n\n\n

Evaluate the operational performance of\nyour departments by key performance indicators. For example, the history of\nreceived and missed calls, the duration of calls and its cost, the waiting time\non the line and the average duration of calls.<\/p>\n\n\n\n

For collaboration between employees <\/strong>\n \n<\/p>\n\n\n\n

Communication<\/h3>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Soft Phone<\/h5>\n\n\n\n

Rise up the speed and quality of\ncommunication between employees with the free application for computer or\nsmartphone. Employees will be able to organize group chats, share files or\ngeo-location, use a single address book for quick communication and many other useful\nfunctions.<\/p>\n\n\n\n

Internal phone numbers<\/h5>\n\n\n\n

Personalize your employees by assigning them short phone numbers. When dialing an employee, a call will always take place regardless of where he is now and which phone he is using.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Cooperation <\/h3>\n\n\n\n

Corporate chat<\/h5>\n\n\n\n

Use a private channel for communication\nand file changing between colleagues.<\/p>\n\n\n\n

Data sharing<\/h5>\n\n\n\n

Share the data in the office or outside\nof office.<\/p>\n\n\n\n

Voice conferences <\/h5>\n\n\n\n
Create group\ncalls and schedule meetings. Prompt discussion of important issues will greatly\naccelerate their solution.<\/h5>\n\n\n\n

Confidentiality<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Security<\/h3>\n\n\n\n

Reliability and\nsecurity of telephony for businesses of any size.<\/em><\/h5>\n\n\n\n
Roles<\/h5>\n\n\n\n

Allocate access to information between\nemployees and departments, from the one side restricting access to confidential\ninformation (contacts, recordings of conversations or reporting), and on the\nother side, simplifying the work by the absence of unnecessary information on\nsystem settings or reports.<\/p>\n\n\n\n

Personal security<\/h5>\n\n\n\n
\"\"<\/figure>\n\n\n\n

Connect widget to protect your conversations against\neavesdropping by employees as well you can protect yours authorization rights\nand passwords from changing.  \n \n<\/p>\n\n\n\n

Get started<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"

We are constantly improving technology and comprehensively approach the development of IP-telephony for internal and external communications. Thanks to cloud solutions, you can maintain the quality of your business communications anywhere in the world and what is very important without additional cost for equipment and communications. VitGrand\u2019s virtual PBX \u2013 this is more than 200 functions
+ Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-fullwidth_template.php","meta":{"footnotes":""},"class_list":["post-76","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vitgrand.hk\/en\/wp-json\/wp\/v2\/pages\/76"}],"collection":[{"href":"https:\/\/vitgrand.hk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vitgrand.hk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vitgrand.hk\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/vitgrand.hk\/en\/wp-json\/wp\/v2\/comments?post=76"}],"version-history":[{"count":5,"href":"https:\/\/vitgrand.hk\/en\/wp-json\/wp\/v2\/pages\/76\/revisions"}],"predecessor-version":[{"id":91,"href":"https:\/\/vitgrand.hk\/en\/wp-json\/wp\/v2\/pages\/76\/revisions\/91"}],"wp:attachment":[{"href":"https:\/\/vitgrand.hk\/en\/wp-json\/wp\/v2\/media?parent=76"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}