Beauty salons, dental clinics,\ncar services, online stores and many other businesses needs to call their customers. To confirm the\nappointment time, clarify the details of the order or offer a new service – all\nthis requires telephony. Its not a problem if there aren’t too many customers.\nBut what if a business requires more than hundreds of calls per day? Here is a\nsmall example with an online store.<\/p>\n\n\n\n
After placing an order on the site, customer’s information is sent to call center. The operator must call him to confirm an order. But customer may be busy, be in international roaming or simply don’t want to answer on call from unknown number. We can imagine a million of such situations. All this time the operator will wait on the line. Alive person by the way. And he receive salary for this time. Money of the company by the way. Don’t you feel sorry?<\/p>\n\n\n\n How in our opinion looks a right call-center?<\/strong><\/p>\n\n\n\n While the robot is making\ncalls, a human is resting and at this time receives a profit. We taught the VITGRAND’s\nrobot to call customers by itself: CRM automatically dials subscriber and makes\nconnection of subscriber with operator without participation of a human source\n– it\u2019s a perfect model for building of any business!<\/p>\n\n\n\n Important! The automatic\ndialer program allows you to make fully automate calling process to customers!\nUsing this function, you can build a successful business model for a call\ncenter, online store, online banking or other structure that requires to make a\ncalls to potential customers \/subscribers base.<\/p>\n\n\n\n Every successful businessman should understand that as\nlong as making calls to customers is depends of human , a business by default\ncannot be effective. You say – my business brings me income, why should I buy\nan automated dialer system when my people work well. We will answer simply – by\nswitching to call automation, you will understand that YOUR BUSINESS HAS NOT\nWORKED BEFORE. And all because while the person decides – to call or to go with\na colleague to talk about life or to take a coffee, the robot is making calls\nto customers.<\/p>\n\n\n\n Operating\nmodes<\/strong><\/p>\n\n\n\n Depending on your goals, the automatic\ndialer function can be configured for different modes: progressive, predictive\nand preview. We will tell you in detail about each mode.<\/p>\n\n\n\n Progressive –<\/strong> It’s a mode in which the\nsystem tries to make calls with the maximum number of telecommunication\nchannels. Ideal for autoinformation, as everything happens in automatic mode,\noperator’s participation is not needed<\/p>\n\n\n\n Predictive – <\/strong>this mode is used to reduce\nwaiting time for the operator while connecting to the client. All subscribers\nwho answers the call are automatically connected to the operators. Built-in\nspecial algorithms, based on data of number of free operators, taking in considiration\naverage call duration and the number of successful connections. Such algorithms\ncreate a predictive model of number of calls that need to be made. More\noperators and calls, more statistics and more accurate forecast. The\neffectiveness of this mode increases in a large call center. However, in this\nmodel there may be loss of successful calls, since during the time of\nconnection there may not be a free operator and the client can be busy with his\nown things and he will not wait for connection.<\/p>\n\n\n\n Preview.<\/strong> The call is initiated by the operator. This mode is effective in that that operator doesn’t need to press the phone buttons and hold the handset while subscriber is answers on incoming call. The mode is basic for all call centers.<\/p>\n\n\n\n The listed modes can be\ncombined, and for one type of customer to apply one mode and for other type of\ncustomer another one. For example, depending on the customer\u2019s position in the\n“Purchase funnel”, apply the Progressive mode to him: “thank you\nfor using our services” and invite him to further cooperation.<\/p>\n\n\n\n Basic possibilities<\/strong><\/p>\n\n\n\n Most systems already have a\nset of basic features mentioned in this article that a company that implements\nautomatic dialer programs should have. Its should be paid a close attention to\nthe presence of such functionality when choosing a specific solution provider.specific\nsolution provider.<\/p>\n\n\n\n Selecting a dialer scenario. <\/strong>The\nscenario lays flexible logic in the dialer. For example, you have several\ndifferent telephony providers, then you can use any of them depending on the\nclient\u2019s phone number. If the number is landline – Operator 1, if mobile –\nOperator 2.<\/p>\n\n\n\n Scheduled calls. <\/strong>You\ncan set up an auto redial schedule. If the company provides regular work, for\nexample, a haircut at the hairdresser or cleaning the apartments, you can call\nthe client a month after the service is provided to offer to refresh your hair\nor wash the windows. And in this way you can wish a happy birthday.<\/p>\n\n\n\n Set the Calls Interval.<\/strong> Set a valid time\ninterval in the settings of the dialer. If the client in personal conversation\nor when filling out the questionnaire indicated the preferred time for the\ncall, then indicate this in the system and call. It is important not to forget\nabout time zones.<\/p>\n\n\n\n Consecutive dialing on several\nnumbers.<\/strong> If you\nknow several customer’s numbers, the system allows you to configure the\nsequence of calls for sequential dial. Only we must tell you that it is not\nknown whether the client will be delighted with such persistence or not.<\/p>\n\n\n\n Individual greeting. <\/strong>For\neach customer, you can set an original greeting. For example, to thank for the\npurchase someone who has already used the service or goods or welcome by good\ndiscounts future customer.<\/p>\n\n\n\n Connecting a subscriber to IVR\nmenu. <\/strong>The dialer\nsystem can redirect customer to an automatic voice menu. For example, you need\nto collect feedback after a patient visits your dental clinic. You can ask to\nrate your service from 1 to 10 and write down a comment. Or simply to say\nthanks.<\/p>\n\n\n\n In the voice menu, at the same\ntime as collecting feedback, customer can be invited to use your service again\nand immediately make next appointment. <\/p>\n\n\n\n Ability to duplicate\nnotifications by e-mail or SMS.<\/strong> In addition to voice communications, SMS and\ne-mail notifications are also possible. For example, if a customer dropped a\ncall at the time of auto redial, then you can write him by mail and SMS that\nyou will call him again. You can also send directions to your location by mail. <\/p>\n\n\n\n Logging of work, collection of\nstatistical information.<\/strong> You can record a call, check the operator\u2019s work\nor evaluate the effect of a marketing campaign in the autodialer system. And\nthen, based on the collected data, build reports, graphs and get an idea of\n\u200b\u200bthe performance of your company or your call center.<\/p>\n\n\n\n![\"\"\/](\"https:\/\/vitgrand.hk\/wp-content\/uploads\/2019\/10\/manyc-768x512.jpg\")
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