With whom we are working

Connection of virtual telephony is often necessary for entrepreneurs or companies, large corporations or public organizations. But VITGRAND holding provides services for physical persons as well. IP-telephony for physical persons does not differ in connection rates and tariffs. In the status of an ordinary citizen, you can get all the advantages of a virtual cloud PBX, call forwarding and even special number with nice digits combination. But often such services are needed by entrepreneurs who makes first steps in business and don’t receive yet income for company registration.


Beginner entrepreneur. The first steps are making in the market and potential customers are needed. Debugging internal processes in the company not done yet. Couriers are linger, suppliers delay goods delivery, advertising does not work as it should, and together forms a chaotic system. So you need a number for incoming calls with the option of forwarding to a mobile number. A small monthly fee is desirable. At this stage, communication tariffs are not very important – there are not too many incoming calls and they will not constitute a large expenses item. Internal SIP lines and their tariffs do not play a special role yet. For now, your main way of communication may be a usual mobile phone. But still it’s good when you will have possibility to listen phone conversations in the future to look for errors, analyze conversations, and gain experience interacting with customers and suppliers. As well it will be more convenient if telephony can be paid by credit card or electronic money.

Micro business. Your office affairs have become more or less streamlined. You have an office, several employees and a small but constant influx of customers. During this period, you already feel the need for IP-telephony and SIP-lines, which allow you to call customers at lower rates than mobile operators offer, receive incoming calls and redirect them from one employee to another. At the same time, call forwarding should be maintained in the evening and on weekends as well. You need a tariff plan with a limited number of SIP lines and a competitive fee per minute for redirecting to mobile. If your company uses abroad calls or long-distance calls – ask your phone provider for a discount on traffic to frequently used destinations.

PBX in a small and middle business

Small business. Your company has reached the size of several tens of people, there is a sales department and a call center. The cost of phone traffic is currently more important than the volume of the monthly fee. To unload you from incoming calls, already you need to organize a voice menu.

Accounting will already work fully and you need to ask in advance if your provider will be able to provide you with all accounting documentation: contract, acts, and invoice. It is good when electronic copies of documents are quickly reflected in your account. At this stage, the availability of qualified technical support is very important. Ask if the engineer can visit your office in case of necessary. To optimize business processes and strengthen communication with customers, you can use additional services like a call from the site, send SMS, record conversations, automatically call the customer with a notification, notification for a specific template. Ask in advance which list of additional services has your virtual PBX that your provider provides. The blacklist function for ignoring calls that you don’t need will be especially interesting to you.

Medium business. At this stage of the business, every minute of downtime is a serious loss, therefore, in addition to the important points listed above, its necessary to ensure the reliability, constant availability and quality of telephony. The service should be available at 99.99%, and the confidentiality of reporting documents, conversations and passwords should also be present. You need a tariff plan in which you have a possibility to get a discount because you make huge amount of calls. At the end of the article, we would like to say that in a normal situation, switching from a regular phone to VoIP, as well as using virtual telephony, shouldn’t be a cause of difficulties or require long training. The service should be easy to install and configure. Detailed and understandable instructions should be attached to it. Most often, to start working with a virtual station, one conversation with the manager is enough.